During the holiday season, so many of us make our New Year’s Resolutions.  For diet, fitness and smoking cessation marketers, it’s prime time to gain new customers.  As I read an article in my AARP Bulletin (yes, I’m in that group now…and proud of it!), the headline...

A close friend and business associate has a background in radio and television announcing.  He is a marvelous public speaker, and people always comment on this “gift” he has.  However, as he has told me confidentially, he was not always that eloquent. In fact, at one...